MyOrder Refund Policy

Effective Date: 3/5/2025

At MyOrder, customer satisfaction is our priority. We understand that sometimes orders may not meet your expectations, and we are committed to providing a fair and transparent refund process. This Refund Policy explains the conditions under which refunds are granted and how to request one.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• The item received is damaged, defective, or incorrect compared to what was ordered.
• The order was not delivered within the estimated delivery timeframe, except for delays beyond our control (e.g., customs clearance, natural disasters, strikes, or third-party carrier issues).
• The item does not match the description provided on MyOrder.
• The item is lost in transit and cannot be tracked.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

• Digital products, subscriptions, and services.
• Items classified as "Final Sale" or marked as non-refundable at the time of purchase.
• Items that have been used, altered, or not in their original condition and packaging.
• Orders placed incorrectly by the customer (e.g., wrong address, incorrect item selection).
• Perishable goods, personal hygiene items, or customized products.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Submit a refund request within 3 days of receiving your order by emailing WHIZZY1919@GMAIL.COM or calling +234 08068365079.
2. Provide Details: Include your order number, proof of purchase, images of the item (if applicable), and a brief explanation of the issue.
3. Review & Approval: Our team will review your request and respond within 5-7 business days with a resolution.
4. Return the Item (if required): If the refund is approved and a return is necessary, you will receive return shipping instructions. The item must be returned within 7 days after refund approval.

4. Refund Processing Time

• Refunds will be processed within 5-10 business days after approval.
• The refund will be issued to the original payment method used during the purchase.
• If a refund is delayed beyond the expected timeframe, please check with your bank or payment provider, as processing times may vary.

5. Order Cancellations

• Orders can be canceled only if they have not been processed or shipped.
• If the order has already been shipped, a refund request will need to be processed as a return instead.

6. Refund for Orders from Third-Party Platforms

For orders placed through Amazon, AliExpress, Jumia, Konga, Temu, eBay, or other third-party platforms, MyOrder will facilitate the refund process based on the policies of the respective platform. Refund approvals will be subject to the terms set by these platforms.

7. Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

? Email: WHIZZY1919@GMAIL.COM
? Phone: +234 08068365079

We appreciate your trust in MyOrder and strive to make every shopping experience smooth and hassle-free!